Refund Policy

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Cardiff Websites
Effective Date: 19 Oct 2025

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At Cardiff Websites, we’re dedicated to delivering high-quality, affordable web design and logo design services for startups and small businesses.  We value transparency and fairness, and this refund policy outlines how we handle cancellations, deposits, and ongoing plans.

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🕒 1. Cancellations and Refunds

You may request a full refund within 48 hours of payment, provided work has not yet begun on your project.

Once design or development work has started, refunds are not available, as time and resources will have been allocated to your project.

If you have any concerns, we’ll always do our best to resolve them and find a solution that works for you.

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💻 2. Subscription or Ongoing Services

You may cancel your monthly care or maintenance plan at any time.

Your service will remain active until the end of the current billing cycle.

No additional payments will be taken after cancellation.

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💰 3. Deposits

Some projects may require a non-refundable deposit to begin work.

This deposit covers initial design setup, project planning, and communication time.

The deposit will be deducted from your total project cost once work begins.

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📩 4. How to Request a Refund or Cancellation

To request a refund or cancel a service, please contact us directly at:
📧 design@cardiffwebsites.co.uk

We aim to respond to all refund or cancellation requests within 2 business days.

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⚖️ 5. Our Promise

Our goal is to ensure every client is happy with their website or logo. If you’re not satisfied, please get in touch so we can review your project and make things right wherever possible.